TY  - BOOK
AU  - Nayar,Vineet
TI  - Employees first, customers second: turning conventional management upside down 
SN  - 9781422139066
U1  - 658.3152 
PY  - 2010///
CY  - Boston, Mass.
PB  - Harvard Business Press
KW  - Management
KW  - Corporate culture
KW  - Organizational change
KW  - Customer relations
ER  -